In Relationship Management on October 15, 2010 at 6:06 am
Last week my husband and I took a week to go on “vacation”. The quotes are there because I worked each day for 4 hours. When you own your own business this comes with the territory. We had not gone on vacation for two years. In all fairness, I could have taken the whole week off, but the backlog and putting clients on hold is not my style. One of the cornerstones of my business is to provide prompt, courteous service.
The Monday, Columbus Day, was a company holiday so I did not have to jump right in; I did sneak a couple of hours in though ;). Still it took me three full business days to get “caught up”. This realization, made me sit up as a got behind my computer today. Everyone has an adjustment period after time-off. I figured with the work I did last week I should be good to go. When I was asked if I had a good time last week; “Yes, it was a lot of fun”. Asked if I was able to relax, my answer went something like this “Well, I had to get up each morning to work, so, not really.” This morning however I realize that it was relaxing, just not to the extent that I probably need to fully recharge, but it was relaxing none the less.
Getting out of my daily routine helped added color to my life. The simple act of flying a kite helped me to get out of the multitasking mindset my daily routine requires. Without any concerted effort I re-focused on me. I’ve started three new things I had been meaning to do all year long. Only one was a bit nerve racking, but because I had relaxed, I was able to face it straight on.
Vacation or a rather a break in the daily routine really made a difference in so many areas of my life. So the next time you are wondering if you have time to go on vacation, don’t. Take Nike’s advice and “Just Do It”. The break in routine is necessary and therapeutic. Next time I may not even work and take longer to recover from vacation
In Relationship Management on September 16, 2010 at 6:04 am
In an age of technology that allows for instant communication, regardless of location are we forgetting or forsaking basic manners?
We are bombarded with information day after day, but does that mean we don’t return a phone call, respond to an e-mail, say good-bye when we log off a social network?
This really falls a bit into pet peeves, but it also falls into the common courtesy realm as well. Mom taught you to say “Please” and “Thank you”, to acknowledge others with respect. The trend that I see though is that these very same people don’t practice this in their day to day dealings. For example, I’ll have a great introduction conversation with a potential client, I follow-up with a short note acknowledging our conversation high-points and next steps that were agreed too. Nothing. Crickets. Lots of crickets. Granted we are all busy. E-mails and voice mails get buried. Follow-up again. Nothing. More crickets. It’s not hard to hit reply and say “Thanks, but no thanks,” or “Great, but I’m busy now, let’s do this in 2 weeks”.
Know that I cast stones, knowing full well that I’ve done this. That was my past. This year I vowed to keep the In Box of my e-mail below 30 with all e-mails requiring a response attended too. All e-mails that are part of my to-do list marked as read, but pending action. Keeps me on track and helps maintain good relations. Also, keeps me from feeling guilty about avoiding an e-mail. With voice mail the box is empty. Call comes in, I either take it or respond as soon as my attention is freed up to do so. By the end of the business day all calls are returned either by phone or e-mail where appropriate. It isn’t easy at times, but it actually keeps my stress level down.
The ability to hide behind technology that is designed to allow for transparency is a bit ironic, don’t you think?
In General Analysis, Measurement, Products on August 4, 2010 at 3:12 am
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